Hayley Richardson

Operations Director

Hayley Richardson is Operations Director at Thurston Group, with over 30 years’ experience in finance and operations across multiple sectors. She leads four senior leaders spanning design and technical, commercial, construction, and pre-construction, driving operational excellence and delivering on the company’s growth ambitions.

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Author Bio

Hayley Richardson is Operations Director at Thurston Group, bringing over 30 years of leadership experience in finance and operations across the construction, education, healthcare, and charitable sectors. Her career spans executive and board-level roles, including project management and chief financial officer positions. 

At Thurston, Hayley leads four senior leaders across design and technical, commercial, construction, and pre-construction. Drawing on her project management and strategic planning expertise, she drives operational excellence and supports the company’s ambitious growth plans. 

With a deep understanding of project delivery from the customer’s perspective, Hayley is focused on improving processes, ensuring consistent delivery standards, and building strong cross-team collaboration. She is passionate about making a positive impact both professionally and personally, fostering connections and supporting people to create meaningful change. 

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